E-Comm 9-1-1 warns of no landline service on some North Island communities

E-Comm 9-1-1 warns of no landline service on some North Island communities
A woman walks in front of the Telus head office is shown in Toronto on Thursday, February 11, 2021.

E-Comm 9-1-1 says Telus has advised some North Island communities will not have landline service, and there is no estimation for when service will be restored.

The communities without landline service include Ocean Falls, Holberg, and Oweekeno.

If someone has a life-threatening emergency, E-Comm 9-1-1 advises them to call 911 in case service is restored. If not, then you should head to your nearest emergency room, doctor, police, or fire department if able.

On Telus’ website, the outage is listed as being in Port Hardy, and started at 9:05 p.m.

The company says the cause is under investigation, and it is a suspected hardware issue.

Telus says service technicians have been engaged and the investigation is ongoing.

“We recognize how this interruption may impact you, and we appreciate your patience as we work to restore services as quickly as possible,” the company says on its website.

Though Telus has a map of the approximate area, it is only showing over Port Hardy. The map does not include an estimation of how many customers are without service.

This isn’t the first time Telus has had outages impacting the ability to call 911 this year.

On May 30, E-Comm issued a similar advisory for people in the Cowichan Valley Regional District.

In Gold River, service was impacted on Jan. 26.

Off the Island, there have been a number of times these warnings have been issued.

Including a landlines in Quesnel, Williams Lake, Horsefly and nearby areas on Sept. 19.

Spences Bridge on Sept. 14.

Loon Lake on Aug. 16.

The Boston Bar, Lytton and Spences Bridge area on July 14.

Parts of the Fraser Valley Regional District on June 12.

Northern B.C. including Burns Lake, Topley, Terrace, Prince George, Kitimat, Smithers, Granisle, Hazleton, Takla Landing and Kitkatla on June 7.

A province-wide outage on May 30.

Brackendale on Feb. 10.

Following the country-wide Rogers outage earlier this year, telecom companies reached an agreement to ensure and guarantee users will be able to use emergency roaming or other mutual assistance in the case of a major outage. This is only in place of an event like the country-wide outage, however.

Laura BroughamLaura Brougham

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