Island Health’s COVID-19 testing call centre experiencing technical issues, delays expected

Island Health’s COVID-19 testing call centre experiencing technical issues, delays expected
Chek

If you’re planning on calling Island Health in an attempt to book a COVID-19 test, you should expect delays.

“You may experience longer wait times or a dropped call when transferring to an agent,” Island Health said on Twitter.

The health authority says it is working to resolve the problem as soon as possible.

Technical issues at the COVID-19 testing call centre are, unfortunately, nothing new.

Island Health reported wait times of up to 50 minutes because of technical issues at the call centre yesterday and on Jan. 29. However, in both those cases, they said people could expect a call back within 24 hours.

Technical issues also resulted in a backlog of calls at the centre in September, back when provincial daily case counts were below 200.

According to the BCCDC’s website, only 1,188 tests for COVID-19 were performed within the Island Health region over the past 24 hours. More than 184,600 tests have been performed since the pandemic began.

 

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