RBC customers reported that money received by e-transfer was not appearing in their accounts, and the bank says the issue has now been resolved.
Hi Cam. We are currently experiencing an issue with e-Transfers that is resulting in recently deposited transfers no longer showing. We are working to post these entries and reflect accurate account balances as quickly as possible. We appreciate your patience ^SB
— RBC (@RBC) April 15, 2022
RBC says customers with auto-deposit set up for e-transfers, who received an e-transfer between April 13 at 11 p.m. and April 15 at 3 a.m. EST, may not see the money appear in their account.
“We experienced a technical issue with some e-transfers,” said Edith Galinaitis, director of communications for RBC in an emailed statement to CHEK News. “E-transfers sent outside of that time period are not impacted. We are working to post these entries and reflect accurate account balances as quickly as possible.”
Galinaitis told CHEK the issue should now be resolved and customers should see the transferred money in their accounts.
“Clients should now expect to see the funds reflected in their accounts,” the emailed statement said. “RBC will reimburse the small number of clients that may have incurred charges or fees as a result of this technical issue.”
Laura Brougham
