Gen Z, millennials prefer ordering and paying by phone when dining out, survey suggests

Gen Z, millennials prefer ordering and paying by phone when dining out, survey suggests
The study found 52 per cent of Canadians now order takeout or delivery two to three times per week

A recent survey suggests younger Canadians prefer using their phone to order and pay rather than dealing with a server.

The survey, which was conducted by Point of Sale (POS) company Clover and polled over 1,500 Canadians, showed that 57 per cent of Gen Z and millennials (ages 18 to 34-year-olds) prefer to order and pay at a table using their mobile device, rather than through a server.

The survey also showed that 31 per cent of 18 to 34-year-olds would be more likely to go to a restaurant that offered this payment option.

The data comes as the pandemic has caused a shift in the number of people eating out per week.

According to the study, 51 per cent of respondents said they would order takeout and delivery one or two times every month.

However, since the start of the pandemic 52 per cent said they order takeout or delivery once or twice per week. In 18 to 34-year-olds, 19 per cent order takeout three or four times per week.

“The story of dining in Canada in 2021 is all about digital and delivery,” said Brian Green, Country Head, Canada at Fiserv in a press release Tuesday. “Whether that means online ordering for delivery or curbside pickup, scanning a QR code to order and pay in-app, or enabling touch-free payments at the table.”

The study also says 10 per cent of Canadians said they are more likely to subscribe to a royal rewards program at a restaurant than before the pandemic.

READ MORE: Over 100 restaurants and bars on Vancouver Island have had confirmed COVID exposures this year, documents show

Justin WaddellJustin Waddell

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