As many as 20,000 Air Canada customers may have had personal information compromised after the airline detected a hacking attempt of its mobile app last week.
Air Canada has locked all 1.7 million mobile app accounts so customers could change their passwords.
Information that may have been accessed include passport numbers, birthdates, nationalities, countries of residence and Aeroplan numbers if saved in users’ profiles.
Air Canada says credit card information is encrypted and protected from a breach, but do advise you to check your credit card transactions for any unauthorized payments.
The federal government says the risk is low of a third party getting a passport in someone else’s name if the user still has their passport and supporting documents.
In its notice to app users, Air Canada spotted unusual login activity between Aug. 22 and Aug. 24 and the airline tried to block the breach attempt, which included locking app accounts.
Customers were emailed instructions on how to reactivate the accounts.
We’re confirming Air Canada App users need to reset their passwords. Due to high volumes some customers may be experiencing delays in doing this. Customer information is protected. Thank you for your patience. More information for AC App users is here: https://t.co/rLODRWM77B
— Air Canada (@AirCanada) August 29, 2018