Road to Recovery: Retail innovation putting the customer first

Road to Recovery: Retail innovation putting the customer first

On this week’s segment of Road to Recovery with Douglas Magazine, CHEK’s Hannah Lepine chats with Justin Young, the owner of Canadian Tire Hillside Centre.

The Future of Shopping: the Canada Market Report 2021, found that “half of Canadian consumers have missed the social aspect of shopping in-store since the start of the pandemic.” 

While that brings some reassurance for retailers, many stores on the South Island are facing a looming threat in the form of the disruptive behemoth Amazon. When the 115,000-square-foot Amazon fulfillment centre opens at the Victoria International Airport, products will be delivered to the doorsteps of Greater Victoria customers within hours instead of days.

These shortened delivery windows will undercut the biggest advantage local retailers currently have — ensuring that products are available and accessible on the day of purchase for customers. 

Justin Young discusses how his business is using data-informed tech innovation and old school respect to challenge the online giant.

Road to Recovery is done in partnership with Douglas Magazine

Hannah LepineHannah Lepine

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