Coast Capital branches, digital banking, phone services to have four day outages for upgrades

Coast Capital branches, digital banking, phone services to have four day outages for upgrades

Coast Capital has announced there will be four days of service outages for their branches, digital banking, and its phone banking system while the company undergoes an upgrade.

In a statement to CHEK, Coast Capital said debit transactions for small purchases and ATM services will still be available, but large transactions will not be available during the outage.

“We are working to minimize the impact on our members by informing them of the outage with ample time to plan ahead and avoid undue frustration. Throughout the upgrade, Coast Capital members will have access to their funds through their debit card at both ATMs and for point-of-sale purchases,” the statement says.

Coast Capital could not disclose specific transaction amounts that would constitute a large amount, but said examples of purchases would be a new vehicle, or an international vacation for a family of four.

The outage will start on April 8 at 8 p.m., then the services will be unavailable April 9-12, with services scheduled to resume at 8 a.m. on April 13.

During the outage, the advice centre will be available to answer questions about the outage, but the centre will not be able to access accounts or process banking transactions.

The following services will be available as usual during the outage:

  • Cheques
  • Pre-authorized payments
  • Term deposit maturities
  • Interest payments
  • Direct deposits including payroll deposits
  • Scheduled transfers between Coast Capital memberships
  • Scheduled loan and mortgage payments

When asked by CHEK News what the outage was for, Coast Capital said: “Coast Capital’s priority is to deliver the best possible experience to our members – today, and into the future. To do that, our current system requires a significant upgrade that will position us to support ongoing innovation.”

Coast Capital said the reason for the closure is due to the credit union being smaller, and not having multiple systems where one can be running while the other is undergoing maintenance.

This story has been updated with additional information from Coast Capital.

Laura BroughamLaura Brougham

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