911 landline service restored in Victoria after Telus outage

911 landline service restored in Victoria after Telus outage
The Telus Corporation logo is seen on the outside of the company's headquarters in downtown Vancouver, on Thursday, January 19, 2023.

Telus says landline service has been restored in Victoria after an outage that affected people’s ability to call 911.

The outage occurred on Aug. 9, and Telus clarified that only 25 homes were affected. It was the result of a hardware issue that has since been resolved.

In an email statement, Telus says the outage was restored as of Aug. 10 at 5:40 p.m., but on the morning of Aug. 11, the outage was still showing on its website.

“We know how critical connectivity is for our customers, and we would like to thank our customers for their patience and understanding as we worked to resolve the issue,” the email said.



This story has been updated to reflect the outage has been restored. The original is preserved below.

Due to a Telus outage that has been ongoing since Aug. 9, there are 25 homes in Victoria that are unable to call 911.

Telus’ website says landlines and the ability to call 911 from landlines are affected, but the cause is not yet known.

The Telus outage in Victoria started at 1:44 p.m. on Aug. 9, and as of Aug. 11, the cause was still under investigation.

Technicians are engaged and investigating the cause, and there is not yet an estimated time for when service will be restored.

E-Comm, which is the first point of contact for 911 calls, says it has just been made aware of the outage and it is looking into it.

CHEK News has reached out to Telus and B.C.’s Ministry of Public Safety and Solicitor General for more information. This story will be updated when a response is received.

This story has been updated to reflect that 25 homes were affected based on a response by Telus.

Laura BroughamLaura Brougham

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