Air Canada says they are looking in to an incident, after a woman was left sleeping on a plane that was parked and shut down earlier this month.
A post to the airline’s Facebook page describes how passenger Tiffani Adams fell asleep on her short flight, which eventually landed in Toronto.
She then woke up “freezing cold still strapped in my seat in complete darkness”, totally alone in the aircraft.
The post goes on to say Adams’ phone died after a short call with a friend.
After searching for an USB plug to charge her phone, she found a light in the cockpit.
She was then able to open one of the aircraft doors, and while her legs hung over the tall drop she was able to grab the attention of a ramp attendant who eventually came by.
The airline then allegedly got her off the aircraft, drove her to the terminal and apologized before offering her a limo ride and a hotel stay.
The post added that Air Canada did continue to follow up with her after the incident.
The airline confirmed the incident took place, but declined to comment on its disembarking procedures or how the passenger may have been overlooked.
The passenger says she went into a panic after waking up.
“As someone with and anxiety disorder as is I can tell you how terrifying this was.. I think I’m having a bad dream [beacuse] like seriously how is this happening!” said the post.
“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” said Air Canada to CHEK News.
The airline does have procedures in place to check aircraft before they are left unattended.
With files from the CBC/Associated Press