75 year old woman was told she had vertigo, only to learn later she had been having a stroke when she was sent home in a taxi.
75 year old Edna Cote is feeling much better these day but what happened on July 9th at Nanaimo Regional General Hospital is still upsetting and unbelievable to her.
“I was just so upset to think that’s how they care for people” Cote said in an interview with CHEK News.
Cote woke up feeling terrible, sweating, throwing up and dizzy so she called an ambulance at 10:30 pm and arrived at the hospital a short time later where the same symptoms continued for several more hours.
“And then they woke me up and said you’ve got to go home you’ve got vertigo. And I said I can’t go home, I can’t, I live by myself, I feel horrible, I can’t even walk” said Cote.
But hospital staff was undeterred.
She was put in a cab and sent home where she says she could have died if it was not for the friendly cab driver.
“He helped me out of the car, to my front door, got my house keys, opened my front door and got me inside. Now if hadn’t done that I’d a passed out on that driveway and I could have died out there” she said.
The next day a friend dropped by, saw Edna’s condition and called another ambulance.
She was taken back to hospital and this time she was told she had been having a stroke even as she was in the ER the first time.
“I mean there was no thought. You’ve got vertigo go home. Nobody cared. That’s how I felt. Nobody cared” said Cote.
Island Health tells CHEK News it is aware of the patient’s concerns and that it regrets she had a poor care experience.
Island Health has also apologized to her. It says they have reached out to her to listen to her concerns.
An Island Health statement to CHEK NEWS says “We do have a discharge policy in place to prevent situations such as this from taking place. This policy was not followed in this case and we apologize.”
ER staff is now being asked to review the policy.