WATCH: The husband is sponsoring his wife for permanent residency in Canada, and paid for Express Post to mail the important package, but Canada Post cannot find it. Monica Martinez explains.
It’s supposed to be a happy time for couple Allan and Kasia Balanda.
They’ve been together for six years and married for one, but they’ve spent a lot of time apart. He’s Canadian, and she is from Poland, but when Kasia arrived last month, they were hoping it would be for good.
“We were really hoping when we saw each other in August, we’d never have to say good bye again but now that is a possibility we are facing,” said Allan Balanda.
The couple have spent weeks putting together immigration documents for permanent residency.
The package includes hundreds of printed pages of personal and sensitive information, weighing five kilograms.
They were so happy to be done the process, they took a photo showing Kasia dropping it off at Canada Post.
They paid extra for Express Post, which has a tracking number and guarantees two day delivery, but the package never arrived, and Canada Post has no idea where it is.
“We can’t even sleep. We don’t know what is happening. They can’t even call us back. They can’t even answer the phone,” said Kasia Balanda.
“Exactly, they lost it but I feel we are the ones that have to look for it,” Allan Balanda added.
They feel Canada Post is not taking the mistake seriously, an error that can have serious consequences on their life.
Now it will be even more expensive because of all the translations, and I’ll probably have to go back to Poland to get some original documents so it will cause a lot of problems,” Kasia said.
There’s also the worry of identity theft. Included were birth certificates, passports, and the family’s financials such as income statements, tax forms and social insurance numbers.
Allan’s mother, Irena Ballanda, is worried.
“You don’t know what is happening, that is my life in that package,” she said. “Anybody can get their hands on it and we know what the means.”
UPDATE: On Thursday, Canada Post sent CHEK News the following statement:
“We’ve reached out to the customer to explain that the item was processed at our depot in Victoria and sent to Canada Immigration and Citizenship. Our investigation so far shows that unfortunately the sorting system didn’t provide the usual notification upon arrival. We sincerely apologize for this situation. We are working to resolve the situation and assist the customer in obtaining the confirmation from Canada Immigration and Citizenship that the item has been received.”